FAQ

Yes. OnPoint Casino permanently ceased operations on November 16, 2025, after regulatory changes impacted the sweepstakes gaming model. As a result, the platform no longer accepts deposits, processes standard play activity, or issues new promotional credits. Players were required to redeem any outstanding Sweeps Coins before the closure date. If you had balances or pending issues before that deadline, contact support@onpointcasino.us for guidance. Responses may be limited based on post-closure operations, and any remaining redemptions or play options are likely no longer available.

No. New account creation and registration were suspended prior to the permanent closure. The service is not accepting new players at this time. If there’s an official relaunch or new product offering in the future, OnPoint Casino will post updates to the site and announce available registration paths. For now, anyone seeking to register should monitor official channels for announcements.

Most promotions, including the First Purchase Bonus (previously offered as a 100% match plus 50 free spins), expired when operations ceased. Promotions that relied on the sweepstakes model were affected by the regulatory change and are no longer available. Any active bonus balances should have been redeemed before the November 16, 2025 deadline. Always refer to the specific bonus terms that accompanied an offer for past conditions, including minimum deposit amounts and eligible games.

No. Deposits are no longer accepted, and standard withdrawals tied to normal play have been suspended as part of the closure. Historically, OnPoint accepted ACH, Apple Pay, Google Pay, MasterCard, and Visa for deposits and redemptions, and the minimum redemption balance for Sweeps Coins was $100. If you believe you had an eligible redemption or unresolved payout prior to November 16, 2025, reach out to support@onpointcasino.us with your account details so the team can advise on any legacy resolution options.

Wagering requirements describe how many times you must play through a bonus, or which games count toward clearing that bonus, before a bonus balance becomes eligible for withdrawal. In plain terms: A 10x wagering requirement on a $10 bonus means you must place $100 in qualifying bets before withdrawing bonus-derived funds. Not all games count equally; slots often count 100%, while table games might count less or be excluded. Time limits and game restrictions apply. If you had a bonus active before the closure, its playthrough rules and expiration were defined in the original bonus terms. Those offers expired with the platform’s shutdown unless stated otherwise in specific communications.

The site and any app versions that once supported Android and iOS were designed to be mobile-friendly, with gameplay and account access optimized for phones and tablets. After the closure, live access to gameplay and account features has been discontinued. If the brand relaunches in a compliant format, mobile compatibility will be part of the product specifications and announced accordingly.

OnPoint’s game catalog primarily featured slots and other player-favored options supplied by Turbo Games. The platform did not operate tournaments or progressive jackpots as ongoing features. Game availability historically varied by state, and certain states had additional restrictions. With the platform closed, games are no longer playable. Any recall of game history or past play records should be requested through support.

OnPoint operated under a sweepstakes-style model that was directly impacted by changes in state regulations. The closure followed legislative changes, including California Assembly Bill 831, which restricted sweepstakes gaming models. The company ceased operations on November 16, 2025, in response to these legal changes. For specifics about regulatory compliance or historical licensing details, contact support for guidance.

The Know Your Customer process required players to verify identity and residency by providing government-issued ID, proof of address, and sometimes a selfie for ID matching. Verification typically took a few business days. Since operations have stopped, new verifications are not being processed. If you completed KYC before closure and need a record, email support@onpointcasino.us.

Before reaching out, try standard troubleshooting: Clear your browser cache, or reinstall the app. Confirm you have the latest OS and browser versions. Disable browser extensions that can block scripts. Because the service is closed, live chat may no longer be available. Email support@onpointcasino.us for legacy issues, and provide screenshots, account ID, and a clear description. Response time may vary due to post-closure support limitations.

OnPoint applied standard industry practices for data protection, including encrypted transactions for payments and secure storage for identity documents. Even after closure, the company retains certain account and transactional records as required by law and company policy. If you wish to request data access or deletion, contact support@onpointcasino.us and include your account details. The privacy policy and data-retention rules govern how requests are handled.

Responsible play was a priority. Players could set deposit limits, time limits, and self-exclusion settings while the platform was active. If you or someone you know needs help, contact local support services, healthcare providers, or national hotlines dedicated to problem gambling. Even if OnPoint is closed, seeking help through licensed professionals and community resources remains the safest option.